Smart Support 1.0

Smart Support by Sono Control Inc. is a modern service platform that unifies ticketing, knowledge, and automation so your team can resolve issues faster and deliver consistently great customer experiences. It brings all requests into one place, routes them to the right experts, and provides guided troubleshooting to reduce back-and-forth. Real-time dashboards, no-code workflows, and secure integrations help you scale support without adding complexity.

Core capabilities include:

• Omnichannel ticketing (email, chat, phone, and web forms)
• Intelligent routing, SLAs, and automated escalations
• Built-in knowledge base and self-service customer portal
• No-code automation for triage, notifications, and approvals
• Dashboards and analytics to track performance and spot trends
• Integrations with popular CRM, messaging, and collaboration tools
• Optional remote support tools for diagnostics and field service
• Role-based access controls and audit trails for security and compliance

With Smart Support, teams shorten time to resolution, improve first-contact fix rates, and lower cost to serve—turning every interaction into an opportunity to learn, improve, and build customer loyalty.

Smart Support is developed by Sono Control Inc. and is used by 7 users of Software Informer. The most popular version of this product among our users is 1.0. The name of the program executable file is HDTuneProDriveStatus.exe.

You can check Smart View, Smart Cook, ThinkPad Smart Mark and other related programs like Smart Card Shell at the "download" section.